Help centre

Everything you need to know about ordering, photos, lettering, sizes and caring for your personalised gift.

• How to Choose a Photo That Prints and Engraves WellHow to pick a photo that looks great on a personalised gift: resolution, lighting, cropping, iPhone HEIC files, and why screenshots often print badly.
• Care Instructions for Your Personalised GiftsHow to look after your personalised gift: mugs, pint glasses, water bottles, tumblers, wooden mats, slate, glass boards, clothing, jewellery and crystal.
• Size GuideSizes and capacities for every personalised gift we make: coasters, mugs, glasses, bottles, slates, boards, bags, Christmas items and adult and kids clothing.
• Choosing a Lettering StyleOur five lettering styles explained: Classic serif, Modern sans, Script, Typewriter and Bold block. What each suits, plus tips for clear, readable text.
• How to Order a Personalised GiftA step-by-step guide to ordering: choose a product, personalise with the live preview, check your spelling, pay securely with Stripe and track your order.
• Ordering for Groups, Teams and Wedding PartiesHow to order personalised gifts for a group: stag and hen do t-shirts, wedding party gifts, teams and clubs, plus bulk orders and custom engraving quotes.
• What to Do If Your Item Is Faulty or MisprintedIf your personalised item arrives damaged, faulty or misprinted, send us a photo within 14 days of delivery and we will replace or refund it. Here’s how.
• Frequently asked questionsQuick answers about ordering, personalisation, delivery and returns.
• Delivery & returns£4.99 UK delivery, made in 1–3 working days.