How to Order a Personalised Gift

Step by step

1. Choose your product. Browse by category, such as mugs, coasters and beer mats or laser engraved gifts, then pick a size, colour or quantity where there’s a choice.
2. Personalise it with the live preview. Type your text, pick a lettering style and upload a photo if the product uses one. The preview updates as you go. You can zoom and drag your photo to position it. Our photo guide explains what works best.
3. Tick the spelling box. We make exactly what you type, so before adding to your basket you’ll tick a box to confirm your spelling, names and dates are correct. Please read it through slowly.
4. Add to your basket. Keep shopping or go to your basket. Your basket is saved in your own browser, so it’s still there if you close the page.
5. Check out securely with Stripe. Enter your delivery details and pay by card, or Apple Pay or Google Pay where your device supports it. We never see or store your card details. UK delivery is a flat £4.99 per order.
6. We check your design. A real person looks over every order before it’s made. If a photo is too small or dark, or something looks wrong, we’ll email you before going ahead.
7. We make it. Your item is engraved or printed in our Sowerby Bridge workshop within 1–3 working days.
8. We dispatch it. Your order is sent by Royal Mail and usually arrives 2–3 working days after dispatch.

Changing items in your basket

• Edit: click “Edit” next to an item in your basket to go back to the product page with your text, lettering and photo filled in. Make your changes and update the item.
• Quantity: change the quantity using the drop-down. Every copy will have the same personalisation.
• Remove: click “Remove” to take an item out.

Want several versions with different names? Add each one to your basket separately. See ordering for groups.

After you’ve ordered

You’ll see a confirmation page and receive a confirmation email. If you spot a mistake, email grant@laserandink.co.uk straight away, quoting your order number. If we haven’t started making your item, we’ll happily change or cancel it. Once it’s been engraved or printed, we can’t change it, because it’s been made just for you.

If something goes wrong

• Photo won’t upload? Check it’s a JPG, PNG, HEIC or WEBP under 10MB. If your browser can’t preview a HEIC photo, it will still upload and we’ll use the full image.
• Payment problem? Your basket is saved, so you can try again, or try a different card. If you’re charged but don’t see a confirmation, email us before ordering again.
• Item arrived damaged or wrong? See faulty or misprinted items.
• Parcel not arrived? If it hasn’t turned up within 10 working days of dispatch, let us know and we’ll chase it. See Delivery & Returns.

Need something that isn’t in the shop? See our custom laser engraving service.